Delete your Preschool Kids Academy account

This page is for the parent account in our app, called “ABC Kids & Math Games for Kids” on Google Play (by Mobizio Studio) and “Kids Math Games & ABC Learning” on the App Store.

In the app: open Settings, answer the parent question, then tap Account → Delete account and enter your password to confirm.

Without the app: email support@preschoolkidsacademy.com from your account’s email address with the subject “Delete my account”. We delete it within 7 days and confirm by email. If you write from another address, we first confirm the request with your account’s email address, so nobody can delete someone else’s account.

What we delete

• Your account (email address and password) – straight away.
• Your child profiles (nicknames, age ranges, characters) and their game progress – straight away.
• Your cloud backup of stories and AI pictures – straight away. If something goes wrong, our hourly clean-up erases what is left.
• Your AI stars and their history – straight away. Stars you bought are lost and cannot be moved to another account.
• The notification records of phones signed in to your account, and their choices.
• Reports of AI stories or pictures you sent while signed in.
• The link between your account and your subscription.

What we keep

• Store purchase records from Apple or Google, including purchases of AI stars, no longer linked to you, as long as needed to check subscriptions and for legal and accounting reasons.
• Your account ID (not your email address) and the time it was deleted, for 30 days, so a phone that was offline cannot use an old sign-in to save anything to the deleted account.
• On each phone that used AI stars without signing in, a scrambled form of the app’s random install ID with its star balance, not linked to your account, so free stars are not given twice.
• Reports sent while not signed in, which are not linked to your account. After 90 days only the feature, the reason and the time are kept.
• Usage statistics, which are not linked to your account.
• Pictures made by our AI provider, ModelsLab, in the last 3 weeks. ModelsLab deletes them automatically after 3 weeks and cannot delete them earlier. They are not linked to your account.
• If you asked by email: your request and a short record that we deleted the account (the date, the result and your email address, which we normally keep only in scrambled form), so we can show it was done.

Stories and drawings saved on your device stay there until you delete the app.

Your subscription

Your subscription is not cancelled automatically – cancel it in the App Store or Google Play. Deleting the app does not cancel it either.